We believe Associate satisfaction is important to the overall service culture. Timely communication, orientation and training in processes and procedures, employee feedback channels and the use of rewards for good work. The management team is formally trained in the proper conduct and employment practices to maintain employee retention and compliance. Regular meetings are scheduled to celebrate successes and recognize achievements and provide feedback. Areas of opportunities are identified and serve as a platform for coaching into success. We encourage associates to develop their skills to better themselves and to advance.
A positive service culture begins with a thorough new-hire orientation, guest services training, team building, and empowerment. Our team leaders recognize accomplishments
and good performance. We believe in building a strong organization for today and for the future. While we believe in promoting from within, we also recruit candidates fit for the job.