We value the importance of associate satisfaction and believe it is key to the overall service culture of our business. We start with a complete associate orientation, ongoing training, open communication, and recognition for outstanding performance. We focus on building a strong organization and adopt a growth plan through ongoing employee assessments, evaluations and rewards.

Associate Satisfaction

Associate satisfaction begins with a complete new-hire orientation, ongoing training and team building. Our managers recognize success and celebrate accomplishments with their teams regularly. Through a review process, they identify areas of opportunities for further coaching and help associates develop their skills.

Guest Satisfaction

We want our associates to create long-lasting impressions by serving guests with gestures of sincerity and enthusiasm. We believe cross-training is essential to our service and essential to deliver a consistent flow of service to our guests. Part of our improvement program is to appoint a service recovery team to address complaints and build guest loyalty.